Do you want to work with us to create something revolutionary for our customers?
We are looking for team players who are enthusiastic about our vision.
When it comes to bringing billions of data records and thousands of documents digitally into the flow in the future, we are the experts. H&F Solutions GmbH is a German deep tech company. We develop intelligent networking software that enables a smooth flow of communication between company systems.
As a Customer Care Manager (m/f/d) you have the opportunity to make a difference and to actively help shape the digital future. You work in agile, self-organized teams with an open feedback culture. We rely on responsible and motivated people who want to grow personally and are willing to learn new things.
Your tasks
- You have the supervision and lead the internal service team
- You ensure and increase customer satisfaction and customer success through stability, quality of service and short reaction and solution times
- With your technical know-how you create extensive configurations for our customers
- You accompany the customer end-to-end in the onboarding and offboarding process as well as throughout the entire duration of an inquiry
- You accept inquiries and categorize them in writing (service desk) and by telephone
- The initial solution of customer inquiries is also one of your tasks
- You convert the inquiries into demands and incidents
- You research solutions, collate feedback from other squads and communicate this to the customer
- You represent the company to customers
- As part of the inquiries, you represent and communicate our corporate strategy and product portfolio
- You take care of quality assurance and continuous improvement of the services offered
- System instructions and training will be carried out by you
- You create service level agreements (SLAs), which define recurring services between provider and client
- You monitor these SLAs to ensure a smooth process for the customer and to avoid contractual penalties for the service provider
Your profile
- You have several years of professional experience in dealing with customers / sales / project management / service
- A university degree in computer science or business informatics is welcome
- Communication is your forte
- You have medium technical know-how in dealing with software projects
- You are characterized by motivation, persuasiveness and assertiveness
- Flexibility and availability are a matter of course for you
- You have experience in dealing with service processes
your advantages
- You have the chance to create something revolutionary with us
- Coworking spaces in southern Germany with free catering
- You decide whether you work in the office, at home or from the café
- A modern corporate culture with flat hierarchies and a high level of personal responsibility
- Benefit from our incentive system and extensive development opportunities
- A well-rehearsed team with passion and dedication
- Open and honest communication
- H&F Developer Conference
- Our team events promote a sense of togetherness
Ready to start the revolution with us?
Send us your meaningful application incl. entry date and desired salary.
